Refund policy

RETURN & REFUND POLICY

At Savenique, we want you to feel confident about your purchase. If something is not right with your order, we are here to help.

Returns

We accept return requests within 14 days of delivery for eligible items.

To qualify for a return:

- Footwear must be unused, unwashed, and in its original condition, apart from being tried on indoors to check the fit.
- Shoes must not have been worn outdoors. Soles must remain clean and unmarked.
- Items must be free from stains, odors, scratches, alterations, and other signs of use or damage.
- Any original tags must remain attached.
- Footwear must be returned with its original shoe box or packaging and any included accessories.

Footwear may be tried on indoors on a clean surface to check the fit. Please review the size guide for the specific product before purchasing, as sizing and fit may vary between styles.

How to Request a Return

Please email support@savenique.com with your order number and the items you wish to return.

Once your return is approved, we will provide return instructions and the correct return address. Please contact us before sending any items back.

Non-returnable Items

- Items clearly marked as final sale before purchase.
- Gift cards.
- Footwear that has been worn outdoors, washed, altered, or damaged after delivery.

These exclusions do not limit your rights under applicable law concerning defective, damaged, or incorrect goods.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact support@savenique.com within 48 hours with your order number and clear photos of the issue so we can help promptly.

This reporting period does not limit your rights under applicable law.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund.

Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect, or a refund is required by applicable law.

Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or style, please request a return for the eligible item and place a separate new order.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

For approved returns involving damaged, defective, or incorrect items, we will provide instructions and cover the necessary return shipping costs.

Contact

For return requests or support:

Email:
support@savenique.com

Business Information:
Savenique is operated by TRANNGU COMMERCE, LLC.

Business Address:
2120 Carey Ave
Cheyenne, WY 82001
United States

This is our business address. Please contact us for return approval and the correct return address before sending any items.